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Marketing Researches
Wine Market Study in Latvia and Estonia
Note: The complete copy of the report can be purchased at the CAMIB office
 Table of Contents
1.1. Survey rationale
1.1 Introduction 
1.2 Aim of the investigation 
1.3 Target operators
2. Timing and Methodology
3. LATVIA

3.1 General macroeconomics information
3.2 Wine/spirits external trade
3.3 Customs rights; excises and taxes
3.4 Wine/spirit market structure and distribution system
3.5 Wine/spirit demand : past, current and future trends
3.6 Current suppliers
3.7 Wine/spirit current and potential supplies from Moldova
3.7.1 Operators' awareness of Moldovan products 
3.7.2 Positioning of Moldovan wines/spirits
3.7.3 Latvian operators' reaction to the presentation of Mold. products 
3.7.4 Specific interest of Latvian operators for Moldovan products
4. ESTONIA 

4.1 General macroeconomics information
4.2 Wine/spirit external trade
4.3 Wine/spirit market structure and distribution system
4.4 Wine/spirit demand : past, current and future trends
4.5 Current suppliers
4.6 Wine/spirit current and potential supplies from Moldova
4.6.1 Operators'awareness of Moldovan products
4.6.2 Positioning of Moldovan wines/spirits
4.6.3 Estonian operators' reaction to the presentation of Mold. products
4.6.4 Specific interest of Estonian operators for Moldovan products

5. The Latvian and Estonian wine/spirit markets: some suggestions for a marketing strategy for the Moldovan productions.

5.1 Kind of products to be proposed
5.2 Produce Quality
5.3 Produce packaging
5.3.1 Bottles
5.3.2 Capsules
5.3.3 Labels
5.4 Price policy
5.5 Choice of the right dealer 
5.6 Advertisement/Promotion
5.7 Sale terms
5.8 Institutional back-up

Annexes

Investigation tools
List of companies covered with the investigation
Top 1998 Wine/Spirits Importers both in Latvia and Estonia
Main information about visited companies
Retail Survey Statistics
Estonian Trade Statistics

1. Survey rationale

1.1 Introduction

Foods and agricultural products have been making up more than 70% of Moldovan export structure during the last three years. Indeed, about 40% of exports from Moldova during this period refers to wines and spirits, which therefore resulted to be the most important item exported from this country.
CIS countries have been the traditional importers of Moldovan wines, with Russia playing by far and large the biggest role. Indeed, in 1997 about 85,2 % (247,7 millions of liters) of the total amount (290,8 millions of liters) of wine and sparkling wine exported, went to Russia . Following the 1998 financial and economic crisis in this latter country, wine and spirit total exports from Moldova in that year sharply decreased to 141,3 millions of liters (- 43 % if compared to 1997 figures). Although -as it could be expected, exports of these products to Russia went down in 1998 to 120,9 millions liters (-48,8 %), the share (85,6%) taken up by this country over total amount exported did not vary. The same wine trend was followed also by spirits . Indeed, although total bulk sales increased tenfold in 1998 as compared to previous year, sales of retail units (bottles) -which by the way makes up the bulk of spirits export, went down by almost 30 %. This applies also to export towards Russia: this country indeed strongly increased its bulk imports but decreased retail units import by more than 29%.
From all the above, it is clear that the heavy dependence of the Moldovan wine industry from the Russian consumption market is putting at risk the survival of this industry and is calling for urgent actions to stop or reverse the ongoing negative export trend.
One of them is surely the opening up of markets alternative to the traditional ones and the strengthening of market shares in markets so far little known/explored.
At this purpose, market investigations can be very helpful since they can help highlight current market structure and operators ‘ conducts and performances and also help to draw up marketing strategies to allow new operators to adequately penetrate or compete on these new targeted markets.
Since its beginning, this TACIS project looked at Eastern European markets for supporting wine export from Moldova. This was due to several different reasons, the main one being the current lack of conditions among Moldovan producers to stand competition within highly structured and sophisticated Western European markets.
The good commercial results achieved by wineries which -thanks to the project, recently attended the Polagra ‘98 International Trade Fair, showed not only the promising market opportunities existing in Poland and in the Baltic region, but also the need to deepen further the still very loose commercial ties with wine operators located in those countries. Indeed, the winning strategy to quickly penetrate these still very little explored but increasingly healthy and stable markets appeared more and more clearly as one capable to engage locally based distributors/producers in the import and distribution of Moldovan wine and spirits into their home markets.
Furthermore, due to the difficult financial and economic situations Russia, Ukraine and Bielorussia are in at the moment and leaving aside markets of wine producing countries -such as: Bulgaria and Hungary and the neighboring Romania, the Polish and Baltic States markets appear as the only ones in Eastern Europe capable to adsorb Moldovan wine and spirits productions.
Due to all the above, this TACIS project decided to carry out a quick wine market investigation in two Baltic countries, namely Latvia and Estonia.
 1.2 Aim of the investigation
Broader Aim

To help Moldovan wine/spirit producers to overcome current constraints in the sales/export of their products by opening up new, alternative market outlets and/or increasing their current market shares in the two targeted countries - Latvia and Estonia.
 Specific Aims
To investigate wine/spirit demand in Latvia and Estonia through interviews with specific local market operators;
to establish sound linkages between a selected sample of Moldovan wine/spirit producers and Latvian/Estonian wine/spirit operators;
to introduce Moldovan wine and spirits to local market operators;
to collect trade, customs and other information relevant to the investigation, from the concerned information sources.
 1.3 Target operators
The investigation targeted operators active in the wine and spirits domain in Latvia and Estonia, such as: wine/spirits producers, importers, wholesalers and organized retailers -multiple retailers, wine shops.
2. Timing and Methodology

The investigation envisaged a distribution of activities within the three following phases:
Phase I
: Preparatory phase, for a total of 3 weeks of work in Moldova, distributed between December 1998 and January 1999. During this phase the following activities were carried out:

retrieval of basic information through existing data-bases and Internet on: Estonia/Latvia wine/spirits production; import/export; consumer’s demand; list of importers/producers/distributors; wine/spirit trade legislation;
preparation of the investigation tools. This included a question check-list for the interviews with Latvian/Estonian operators and three retail forms to collect -at retail level, information on competitors’ products. Annex 1 carries a copy of all these tools;
contacting -through fax; telephone and email, Estonian and Latvian operators to be interviewed in order to explain them the task of the investigation and to work jointly out a visiting schedule;
selection of a sample of Moldovan wineries/spirit producers whose products could be promoted during the investigation. Indeed, since the investigation intended to have immediate and operational benefits for Moldovan wine suppliers, involvement of the latter into this exercise was seen as a needed requirement for its success. Therefore, a total of 5 Moldovan wineries and one spirit company were selected by the project’s counterpart Moldconsult out of a pool of 12 companies . Selection criteria included: (i) candidate interest in the targeted markets; (ii) its past export performances; (iii) adequacy of its products to targeted markets; (iv) availability of products; (v) its willingness to follow up any outcome from this investigation, including the carrying out of trade missions and forwarding of samples if required. Prior to the start of Phase II, the project collected from each enterprise material (flyers, produce presentations, products price lists) to be distributed during the field works. A company ‘s presentation was worked out by this TACIS project for all 6 enterprises.

Phase II
: Field investigation phase in Latvia and Estonia, for a total of 2 weeks. The field work started on 25 January and was completed on 8 February. Both the project Team Leader -Mr. Andrea Serpagli, and his Deputy -Mr. Paolo Galliadi, took part to Phase II activities, which included:

interviews/visits to main wine/spirits market operators in both countries. A total of 10 and 13 operators was met in Latvia and Estonia respectively. Annex 2 lists their names, addresses and provides other contact details. It can be said without any doubt that operators met make up a representative sample of most relevant wine/spirit operators in these two countries;
collection of primary information still missing from Phase I from concerned institutions in both Latvia and Estonia.

Phase III
: Elaboration in Moldova of the primary and secondary information collected with the field activity and elaboration and distribution to concerned operators and institutions of a paper detailing investigation findings and highlighting a possible marketing strategy for Moldovan wine/spirits in Latvia and Estonia.

3. LATVIA
3.1 General macroeconomics information Since regaining independence in 1991, Latvia and the other two Baltic Republics can be quoted as "the most successful reformers of all the ex-Soviet republics". After a few years of economic sink and explosive inflation rates, Latvia, Estonia and Lithuania have been able to pull back from the economic wreckage, registering positive rate of growth since 1995. Tough budgetary and monetary policies, a clear-cut privatization process, the slashing down of virtually all Soviet-era subsidies - coupled with the convenient maritime location and the closeness to rich neighbors as are Scandinavian countries, have been the key factors of this positive performance. Latvia has a convenient geographic location on the shore of the Baltic Sea and in the center of the Baltic countries, supported by three ice-free ports, along with a fine network of roads and railways. Free trade treaties rule commercial flows with both the EU and the CIS. An associated member at present, the country has applied to become a full member of the European Union. The Latvian capital city of Riga, located in the region's largest transport hub, is a rapidly growing finance and commercial center. Total foreign investment has grown rapidly in recent years, reaching 1 billion USD at the end of 1997 (7.6% GDP). Nowadays Latvia is politically and economically stable; has a low inflation rate (8.4% in 1997 and 6% in the first semester of 1998), an high GDP growth (13% in 1997 and 6.5% in the first part of 1998), a stable and convertible currency, and a legislation supportive of business development.
More recently, the Russian financial and economic crisis, and the economic slowdown in most of UE countries, produced a negative influence on Latvian growth pattern: the GDP growth rate decelerated in the second '98 semester, and unemployment rate rose to 9.2% at the end of the year (7% in December '97).
Industry accounts for about 22% of GDP; the primary sector (agriculture, forestry and fishing) contributes to GDP for 5-6% of the total. The food & beverages industry is the largest one within the manufacturing sector, accounting for 43% of industrial output (2.52 billion USD in 1997). There are nearly 670 food & beverages companies in Latvia, employing a total of nearly 29,000 people. The industry includes a wide range of sub-sectors - fish, meat and milk processing; bakery; wine, spirits, beer and soft drinks; sugar and confectionery production. In 1997, after several years of strong growth, fish and marine products accounted for the highest share of the food sector output (18.2%), followed by milk and other dairy produce (16.3%), meat products (11.3%) and bread (9.1%). Over half of food & drink export goes to Russia. Nevertheless, in 1997 Latvian exports to EU countries doubled, with Germany being the major trade partner.  3.2 Wine/spirits external trade According to data released by the Latvian Ministry of Finance - Excise Department, Latvia imported 11,7 mln liters of wine and spirits in 1998, more than ten folds the 1993 volume and almost twice the 1996 one. The investigators estimate its 1998 value in 55 mln USD (2% of the total national import value). Import of must and other grapes' raw material for wine and other alcoholic beverages preparation of are not included in these figures. 83% (or 9.7 mln liters) of the above total import volume was made up by wine. Although Latvian wine import will always represent a marginal share of this product world trade, it is useful to underline that already in 1996 it made up 5% of the aggregate import of the former Soviet Union, and 14% if Russia is excluded. More important, altogether with the other Baltic States, it is one of the few with positive medium term perspectives. Since 1993, Latvian demand for foreign alcoholic beverages has grown steadily. Both in 1998 and 1997 the growth on previous year was 34%. Focusing on the last triennium -as it shows Tab. 1, the most significant tendencies in Latvian import of alcoholic beverages can be summarized as it follows:
wine imports more than doubled from 1996 to 1998, thus increasing their share over total wine and spirit imports from 71 to 83%;

this change was fully due to the growth in the import of wine with an alcoholic content below 14%, which almost tripled in the analyzed period thus reaching 8.5 mln liters in '98. This segment covers nowadays the bulk (88%) of the country wine import, and is the one with the best potentials for further growth;
imports of fortified wine show, to the contrary, signs of “fatigue” since they decreased from 1.2 mln liters in 1996 to 1.1 mln liters in 1998, with the strongest fall (-5%) in 1998; imports of sparkling wine remained marginal: after the 1997 positive variation, import of this product fell back below the threshold of 100 thousand liters in 1998, less than 1% of the country's wine total import. Since domestic demand for these products remains stable, the decrease in imports can find an explanation in the growing ability of the only big local producer (Riga Vinss, see the company's fiche in Annex 4 A) to successfully counteract external competitors. Riga Vinss's dominant position is indeed a high entry barrier into the Latvian sparkling wine market, thus severely limiting competitor’s possibility to penetrate it with significant volumes; spirits import grew 4% in 1997, whilst remained stagnant in 1998, under 2 mln liters. Among super-alcoholics, only cognac and vodka -though this latter at a lesser extent, showed a positive performance all over the triennium. This lead these two beverages combined market share to grow from 23% in 1996 to 32% in 1998. Whisky import increased sharply in '97, but remained unchanged the following year. Brandy import levels do not change since 1996, thus showing signs of market saturation. As for liquors, they lost in 1998 an hefty 25%. Among soft alcoholic drinks, the ones with an alcohol content below 8% decreased 42% from 1996 to 1998, whilst the demand for those with an higher alcohol content increased 19%.
 


  Latvian wine/spirit importers are currently purchasing their supplies from all producing countries in the world. Indeed, the fact that following independence it became possible to purchase from any potential supplier operating world wide, has stimulated importers to widen the range of products in their portfolio in order to keep abreast with market changes and to counteract competitors’ market strategies. Within a very short time, this has caused the market to be flooded with products from all over the world: at the beginning they were mainly products from Western Europe -mainly cheap, sweet and semi-sweet wines, followed by others from the so called "New World" -South Africa, Australia, New Zealand, USA, Chile and Argentina. It has to be said, by the way, that in Latvia supplies from EU appear still largely exceeding the ones from the "New World". This cannot be said about the neighboring Estonian market, where this latest kind of supplies seems already to own a much larger market share.
Although imports can originate from any part of the world and there not exist any quantitative restriction to import, a licensing system -which applies also to wine/spirit production and export, is used since 1 February 1994. For the time being, only companies with a pre-fixed monthly business turn-over are allowed to import wines and spirits into Latvia. This clearly aims at reducing the number of importers in this country. This regime is anyway expected to be changed soon so as to adapt this market to EU concerned legislation. Latvian supplies can originate through importers and/or wholesalers personal contacts or thanks to the promotional activity -mainly as: trade-missions, use of produce catalogues, Internet promotion etc.- of the foreign exporter/dealer. It is difficult to figure out the distribution of Latvian wine and spirits imports among supplying countries. Indeed, since strict custom control has been enforced only of late, reliability of official data until 1996, is partially hampered by a difficult to estimate volume of illegal imports. Furthermore, detailed statistical information on this matter is not available yet from domestic concerned institutions . The "Center Francais du Commerce Exterieur" reports Spain as the leading Latvian wine supplier in 1996 - with a market share of 47% for wine, and almost 100% for raw materials used for sparkling wine preparation, while places France as the tenth larger Latvian supplier, with a quota equals to 1% of total wine import. On the basis of the investigators' "field" experience (interviews with operators and direct visits to shops), it appears that nowadays Latvia's major trade partner in terms of wine import is Spain, followed by France; Italy; Germany and Greece, as far as EU countries are concerned. The current strong market positioning of French wines detected by investigators, is also confirmed by the high amount of products from this country in the main Latvian importers' 1999 price lists. As for Central European countries, wines from Bulgaria, Hungary and Romania -although for the latter at a lesser extent, are well Known on the Latvian market. Among former Soviet Union countries, Georgias’ wines have at present a net leading position, although it is far from being clear how much of the product labeled as Georgian really comes from this country. Indeed, interviewed operators are doubtful about the true origin of several brands which are imported as produce bottled in Bulgaria. As it is happening all over the world, a growing interest are raising New World wines: products from Australia, New Zealand, Chile and Argentina are enlarging their presence within Latvian importers' price lists, though this takes place at a slower rate than in neighboring Estonia. Although Moldovan wines are acknowledged by CFCE to have had a 17% market share in 1995, a negative tendency was reported by this source during the last biennium. Based on data available from Moldovan Customs Department, sales of Moldovan wine and must to Latvia amounted to 1.35 mln liters in 1998, equivalent to 1% of the country's total export. This was a 5% increase over 1997, percentage far below the rate of growth of total Latvian wine imports which caused Moldovan market share to lower from 19 to 14%. Nowadays, Moldova is known on the Latvian wine market mostly for its Kagor wines, while the market share of its sparkling wines is absolutely negligible. Investigators encountered a much better performance of Moldovan products in the alcoholic beverages segment: in 1998 Moldovan exports to Latvia grew +21%, thus largely outperforming the overall (+1%) Latvian import rate. This pushed up to more than 14% the Moldovan quota of total Latvian spirits imports. Moldova supplies Latvia also with a relevant volume of ethylic alcohol (230.000 liters in 1998, 16% of the Republic's total export).
 

  Latvia is also an exporter of wine and spirits. Indeed, since domestic sparkling wine production is mainly for export, the country has been a net wine exporter until 1997. In 1998, a further growth of its import volume and the remarkable fall in export levels caused a negative trade balance of 4,1 mln liters and a self-sufficiency degree of about 75%. In 1998, total volume of wines and spirits sold abroad amounted to almost 8.3 mln liters, mostly sparkling wine (66%) and vodka (32%). During the last triennium vodka export increased from 2.1 to more than 2,4 mln liters, while foreign sales of sparkling wine -after having reached their apex of 7.6 mln liters in 1997, suffered a strong contraction in '98 (-28%). This was mainly due to the stiffer competition on other Baltic traditional markets, and decrease of exports towards Russia. On the basis of official trade data and available information on domestic production, Latvian (apparent) total wine consumption in 1998 can be estimated at about 16.6 mln liters, almost twice 1996 level. In terms of per capita consumption, this makes 6,8 liters/year in 1998, of which 2,9 liters (43% of total figure) relates to consumption of sparkling wines and 3.9 (57%) to "other" wine, against a figure of 1,8 liters per capita for both categories in 1996. Therefore, over the 1996-98 period, although both demands increased, the one for "not sparkling wine" grew faster than that for sparkling wine. In order to have a rough appreciation of the Latvian wine market potentials in the medium terms, the use of a domestic per capita consumption figure in line with the compounded one (16.3 liters/year) of selected Central and Western European countries , would lead to a total wine consumption of 37.5 mln liters, and to an import volume of 25 mln liters, almost three times higher its current level. And this even assuming a decrease to 2,3 mln in the country's population (-6% on the 1998 figure). 
3.3 Customs rights; excises and taxes In Latvia customs rights are as follows: 15% for sparkling wines, but 0,1 Ls/liter for Champagne; gin: 2,0 Lv/liter 100% alcohol; all other wines and spirits: 2,5 Lv/liter 100% alcohol. Excises for champagne and for grapes and other fruit wines up to 14 degrees: 0,25 Ls/liter. For any other alcoholic drink (made exception for beer up to 5,5 degrees), excises equal 4,1 Ls/liter 100% alcohol. Starting from 1993, TVA on these products is 18 % .  3.4 Wine/spirit market structure and distribution system The Latvian wine/spirit market appears to be as an highly structured and concentrated market. With a sole wine producer -Riga Vins, mainly devoted to production of sparkling wines, the Latvian wine/spirit market is indeed controlled by a restricted amount of importers -24 in 1998, as list in Annex 3.1 shows, and wholesalers. Indeed, whilst importers take care of products import and, sometimes, of their distribution -mainly at wholesale level but even, though more rarely, at retail level, wholesalers are distributing them to several, different retailers -supermarket chains (multiple retailers); food stores, specialized wine/spirit shops; restaurants and hotels. These latter are at their turn, conveying products to final consumers. The analyses of the volumes of business dealt with by the import industry clearly shows the high level of concentration which earmarks this industry. Indeed, the first 3 importers make up more than 57 % of the estimated total industry business -about 50 millions USD in 1998. This share increases to 72% and 90% respectively when the first 5 and 10 enterprises are taken into consideration . When only wines are considered, the above concentration levels decrease since three of the five largest importers (SIA Mono-M, SIA SDV and SIA LDV) deal only with alcoholic products other than wines. Therefore, leaving these operators out of computation, the following concentration ratios are obtained: CR3=47%; CR5=53% and CR10=65% -see concentration curve in Graph 2 below. Nevertheless, also these concentration indexes should be considered only a proxy since most of operators among first ten also deal with spirits.

An high level of concentration above described could find an explanation in the licensing system currently in place and already described at point 3.2 above. Although the soon expected reform of this system should in theory increase the current amount of operators, this might not be the case in reality. Indeed, the appreciable size already reached by the main importers currently active in Latvia, will make it very difficult both for new entrants and for small importers still operating within this market, to keep afloat. This is becoming even more likely in the light of the current setback of Latvian economy which followed August '98 Russian financial/economic crisis. A possible way out to this situation would be that importers specialize more and more either in the type or in the country of origin of products they deal with. It will be extremely important in the coming future that Moldovan companies follow up the way this import pattern is going to change, so as to avoid choosing the wrong partner to operate on the Latvian market. As already mentioned above, the wine/spirit distribution system in Latvia is mainly based on three different operators: importers; wholesalers and retailers -which include the three largest multiple retailers in Latvia (Interpegro, Rimi and Nelda). Operators active in the first level of the distribution chain (importers) are usually responsible for choosing the products they later on propose to the other distributors active within the distribution chain. Although they usually buy from foreign dealers/exporters, it is not unusual they purchase directly from producers. Importers have the task to promote their products among distributors and to convey to their foreign suppliers sales results from clients they serve. A growing attention is devoted by these operators to indications coming from both their direct customers and final consumers, thanks to the daily work of their sales network. This is particularly evident among largest importers, who are the ones with the largest and better organized sales networks. Promotion of the products they import among their customers is usually done through free tasting; participating to trade fairs and other promotional events; distribution of advertising materials -usually prepared by suppliers or producers, and by making available -free of charge, to distributors an agreed amount of the goods to be promoted so as they can use it to organize tasting events among final customers. From importers, the goods go directly to retailers (multiple retailers, food shops, specialized wine/spirits shops, gas stations, ho.re.ca ) or to wholesalers and, from them, down to retailers. Although variations from one importer to another have to be highlighted -with biggest importers having a more straight linkage to retailers, the above pattern can be considered quite as a common one in Latvia. Usually, importers try to strengthen their position among their customers by assuring from suppliers the right to become the sole distributor of a certain product or trade mark in Latvia. The double importer-wholesaler role is a quite common one, especially among the biggest importers. This allow to cut costs and increase system efficiency. The amount of pure wholesalers operating in Latvia is, anyway, reported as being small -4/5 operators in total. An equal amount of operators controls the bulk of retail distribution: three multiple retailers (the Norwegian-owned Rimi, Interpegro, and Nelda) operate the highest and most successful supermarket chains in Latvia. Their customers have a spending capacity estimated to rank from middle to middle-high. A high number of small size, food shops are still active in Latvia, especially outside Riga. They get their supplies -mainly cheap wines and vodka, directly from wholesalers and to a much lesser extent from the same importers. The latter, anyway, tend to serve directly the few specialized wine outlets currently active in Latvia. Most of them are located in Riga, with the remaining two ones active in the other main towns (Daugavpils and Liepaja). Restaurants, cafeterias and bars also play an active role in the retailing of wines and spirits. In general, while cafeterias and bars more specialize in the sales of liqueurs, sparkling and fortified wines and sweet red wines -used in the preparation of "hot drinks" during the winter season, increasingly restaurants deal with semi-dry and dry, high quality and therefore expensive wines. Among them, dry red wines are showing the most interesting growth trend. Due to the higher margins fetched from sales of quality wines to restaurants, distributors are more and more competing for trying to penetrate this market segment.
 3.5 Wine/spirit demand : past, current and future trends As many other former ex-URSS countries, Latvia was traditionally mainly a spirit (vodka) consuming country although had also a relatively little developed wine market, mainly supplied by producers from Eastern European countries. With independence, this situation suddenly and dramatically changed. Nowadays, the Latvian wine/spirit market is indeed flooded with products of all different kinds and from all over the world. This includes supplying countries from both the "Old World" (Western Europe) and the so called "New World" -including: South Africa; Australia; New Zealand; Chile; Argentina and US. The way the Latvian wine market is developing is typical of any new market: from sweet, cheap products to drier, more expensive ones as the taste and consumption ability build up. Indeed, the first half of the nineties were marked by sales of cheap, sweet and semi-sweet wines -both red and whites, which little by little opened the way to more expensive, drier products. Bulgarian (“Manastirska” kinds) and Georgian (mainly "Kindzmarauli" and "Kvanchkara") wines among the reds and German ones among the whites, have been the best sellers among wine consumers. Nowadays in Riga sweet and semi-sweet, cheap wines continue to remain popular among the youngsters and consumers with low/middle-low spending capacity, whilst the more affluent consumers are slowly but steadily shifting towards drier, better quality and more expensive products -especially in the case of red wines. This trend is anyway expected to progressively extend countrywise and to involve a growing amount of consumers with lower spending capacity, especially if dry products with a good price/quality ratio will continue to be available on the international market. Indeed, interviewed operators see current high levels of consumption of Georgian sweet and semi-sweet wines as a momentary phenomenon, due to the high investments in advertising campaigns made by Georgian wine producers and/or foreign distributors of their wines. Consumption of dry, white wines will be more difficult to build up, mainly because in the Baltic region it is linked to the warm season -which is quite short there, and quite difficult to be developed outside meals. Red wines, instead, can be drunk during a longer time -their consumption well matches cold weather and winter season is long in Latvia, and even outside meals -as it is the case with sweet wines, very popular as a basis for "hot drinks" during winter time. In the regions, consumption of wine is growing slower than in the capital due to lower consumer‘s spending capacity, while fortified wines and vodka consumption remains popular. The opening of this market to new suppliers meant, along with exposure to new products, also a wider acquaintance with new produce presentation and promotion and a general improvement in the quality of products available. Indeed, consumers are increasingly capable to differentiate between the fair quality of "Table wines" and the better one of the "Fine wines "-DOC or VPQR kinds, and -above all, are more and more prepared to pay for it. Furthermore -even in the case of cheaper table wines, consumers became quite sensitive to produce presentation. Nowadays demand is very much driven by how wines are presented -as far as the bottle size and shape and labels used are concerned, and by the advertising campaigns to support sales. Therefore, an adaptation to the way Western products are bottled and put on sale has become a "must" even in these relatively young markets. As for spirits, the demand continue to remain large. The largest demand appear to exist for cognac and brandy (Otard, Hennessy and Courvoisier) and whisky (Ballantine ‘s Finest and Jim Bean) .
 3.6 Current suppliers The investigation carried out by the Project among retailers provides a fairly complete picture about the current supply situation and about the products positioning within the Latvian market. Among the best selling wines (excluding sparkling), a total of 164 items have been recorded -157 when repetitions of the same item at different outlets are left out . Sparkling wines (for a total of 29 items) and spirits (Vodka, Brandy and Cognac, for a total of 81 items) had been the object of separate investigations, which results are summarized in Annex 5 A. Within this selection, DOC, reserve and collection wines cover 75% (117 items) of the total, as Table 3 shows. Most French, Italian, and Spanish items, and all the items from the New World belong to this category. 

Red and white wines have almost the same market share (53% against 46%), while rose’ wines -found only twice on monitored shelves, were less than 1% of total amount surveyed. In terms of kind, dry wines cover 54.1% of the total amount surveyed (56.0% when semi-dry wines are included); sweet and semisweet 24.6% -in equal shares; and dessert and fortified wines 4,5%. The remaining 14,8% is made up by items for which this information was not stated on the bottles’ label. This distribution of surveyed items by kind should not be interpreted as mirroring current consumption volumes: although it is indeed a fact that dry and semidry wines are progressively gaining larger and larger acceptance among Latvian consumers, sweet /semisweet wines -mainly due to their lower prices, makes up nowadays the bulk of Latvian wine market. The dominance of dry wines in the survey -as in the total market, is to be related to the fact that most of the supply is made up by countries such as France and Italy, where wine production -and therefore sales, is highly atomized. To the opposite, other significant Latvian trade partners which deal mostly with sweet, semisweet and dessert wines -such as Bulgaria and Romania, or which are active in all market segments -such as Spain and Georgia, are generally represented in Latvia by a more limited amount of producers/brands. As for prices, results from the survey show an average retail value of USD 8,1 for a 0,75 liters bottle. Maximum price (USD 66,7) was scored by a French dry red DOC wine, while the minimum (USD 1,9) by a group of sweet and semi-sweet Bulgarian table wines, both red and white. The average price figure decreases to USD 7,5 when the two top price items, both French, are excluded from computation. Average price for red wines (USD 9,3) is 37% higher than the one for white wines (USD 6,8). Standard deviation is much more noticeable for red wines, thus showing that prices for this kind of wines range more than for white ones . 

As expected, average price increases in a progressive way as we move from dessert wine (USD 3,7) towards less sweet products. As standard deviation values show, dessert and sweet wines are concentrated at the bottom levels of the price range, while dry wines are more widely scattered among various price levels (see Graph 3). Therefore, it is clear that quality of sweet wines is mainly low, while for drier products it can vary from low one for table wine to very high for top of the market products. Specialty stores wine prices were found by the investigation higher (21% on average) than in supermarkets. Highest differences in prices have been noticed for sweet and semisweet wines, while only marginal variations have been recorded, on average, for DOC or reserve wines (see Graph 4). As for geographic origin of wines, the information provided by interviewed operators and the one coming from retail survey shows the following (see Annex 5 A for further details):

French wines: they are considered as "top" products in the market. They are mainly purchased by consumers with a spending capacity ranging from high to very-high and are mainly referring to red (dry) and sparkling wines ("Champagne" kind). Indeed, dry wines cover by far the largest share (75%) of French items considered being the best seller products on the Latvian market, although also the remaining wine kinds are well represented in the importers’ lists and in the shops shelves. Usually consumption of French wines takes place during meals -both at home and at restaurants, or celebrations -for Champagne. It is estimated that currently 70% of French wines belonging to higher quality are going for restaurant consumption. French wines have already fully gained consumer‘s trust and are paid good prices even though not always their price/quality relationship is seen by distributors as a fair one. On the basis of the retail investigation, French wines - with a retail price average of USD 14,2 per 0,75 liters bottle, 75% higher than the general average, are by far the most expensive items available on the market (see graph ). The same holds true when only table wines are considered: French "vins de pays" cost on average USD 5,5/bottle, as compared to a USD 3,5 general average for the category. Although products from this country can be found in all price intervals used to segment the market -with the exception of the cheapest one (USD 2-4), most of them fall inside the highest price intervals - see Table 4 below. Due mostly to their expensive prices, consumption of French wine is not expected to growth significantly over the coming years: they will indeed continue to be consumed by a restricted consumer "elite", unless less expensive wines will be introduced; German wines: they were among the first ones introduced when this market opened up to deliveries alternative to the traditional ones from Eastern Europe. As it could be expected, they were mainly white; semi-sweet and sweet wines. Their prices ranged from low to middle. During the last few years, products originating from Germany are reported to have lost market shares due to their reported low quality. Indeed, only one interviewed operator (Baltic Wines) quoted to still import wines from this country. Nevertheless, quite a good amount of German wines can still be found on sale among retailers. These products are considered to be for consumers with middle-low spending capacity and their sales are expected to continue the negative trend they followed during the last couple of years. All the items from this country recorded within the retail survey are table wines, and fall in the "middle-low" price class (USD 4-6). Their average price (USD4,4) is the lowest among wines with an EU origin; 

Spanish wines: they have definitively been the most successful products on the Latvian wine market during the last 3/4 years, both in the case of red and white wines. Based on investigation results, they can currently be found in all market segments from "middle-low" (18% of the surveyed items) to "high" (23%), in the case of "reserve wines", and even in "luxury" group (5%). Their average price (USD 7,7) is slightly below total market average (USD 8,1) based on retail survey outcomes, and higher only to the German one for wines with an EU origin. Very satisfactory Spanish wine market performance is unanimously attributed to the excellent cost-produce quality ratio; the outstanding produce presentation -even for cheaper, "table" wine; the easiness in arranging and receiving supplies from this country and the good payment terms allowed by Spanish exporters. These wines, mainly sold in super-markets and other food-stores, have definitively set the pace for future wine market development in Latvia. Their consumption is expected to continue to grow in the coming future in all the segments they are in at the moment; Italian wines: performance of wines from Italy has not been as good as the ones from Spain. This was mainly due to the reported low quality of Italian products introduced into the Latvian market -generally sweet and semi-sweet products like the ones under the "Tonino" trade-mark. During the last few years, an attempt to re-position products from this country is taking place but this is facing difficulties due to the not so brilliant image acquired by Italian wines among consumers and distributors and fierce competition from other supplying countries -mainly Spain, but also Chile, Argentina, South Africa, USA and Australia. A quite good range of Italian products can now be found on the Latvian market, in all market segments, including sometimes top of the market segments -tackled by trade marks like: "Brunello di Montalcino", "Barolo" etc. With reference to the retail survey, Italian most sold products result to be dry red DOC wines (77% of total amount of wines from this country) and semisweet table wines, although at a much lesser extent. Average price is USD 9/bottle, slightly above the general average. Consumption of wine from this country is not expected to growth significantly over the coming future, although a couple of importers showed a keen interest in importing top-quality Italian products; "New World" wines: wines from South Africa, Chile, Argentina, USA, Australia, New Zealand have been the latest to be introduced on the Latvian market, in an attempt to widen importers produce portfolio and to gain market shares to competitors -selling French, Spanish, Bulgarian and Georgian wines. "New World" wines can be found in all market segments, and their purchasers are mainly consumers with a spending capacity from middle-low to high. Indeed, according to retail survey’s results, the majority (61%) of the items with this origin falls in the "middle-high" and "high" price ranges. This is mainly true in the case of Australian and Chilean wines, while USA and South African ones are more frequently found in the "middle-low" interval (USD4-6). The information included in the importers’ price lists shows that New Zealand market positioning mirrors the one of Australia and Chile, whilst Argentina positioning is closer to the one of USA, South Africa and Israel. Produces from “New World” countries cover a very wide range of both "fine" and "table" wines, with a general very good produce presentation. More and more these wines target dry red wine consumers segment, which is seen as the most promising segment to be explored in the coming future. A fierce battle to conquer market shares is anyway taking place in Latvia among importers/distributors of this kind of wines and it is difficult at this stage to forecast likely outcomes. Indeed, in the light of the current stagnation of the country economy, future market success of these wines -and ability to survive of the importers who back them up, will very much depend on the amount and quality of promotion among distributors and final consumers they will enjoy and fairness of their price/quality ratio. Also the size and solidity of the importer/distributor responsible of their introduction and marketing in the Latvian market will play a very important role in guaranteeing a future survival or success of these relatively new products; Eastern European wines: While New World and EU products can be easily found also within the dry segment, wines from East Europe and the former Soviet Union mainly gather sweet and semi-sweet wines, both whites and reds (see Graph.7 and the end of this section). In general, wines with this origin are bought by consumers with a low and middle-low spending capacity: the retail investigation shows that the bulk of them (70%) falls within the two cheapest price ranges, with 58% of them within the lowest one (USD 2-4) -see Graph.8, which shows how wines with a different origin are distributed among the various price ranges. Leaving aside Moldovan wines -which will be analyzed separately below, the situation of the Bulgarian, Romanian, Georgian, Hungarian and Ukrainian wines differs depending on the country of origin and product considered. Bulgarian "Manastirska" (sweet, semisweet, both red and white) and "Kagor" (red dessert), sold at very competitive prices, gained very large market shares among low and middle-low spending capacity consumers. Indeed, retail investigation shows that all the 15 Bulgarian items surveyed fall within the "low" and "medium low" price ranges, whilst their price average (USD 2,9) is only higher than the Hungarian one, although the lowest among DOC (or collection) wines. Their presentation is seen as good, thanks to the radical innovation in bottle shapes and label appearance and contents made by their Bulgarian or foreigner (Bulgaria based) producer or foreigner (Dutch) bottler/exporter. Although "Manastirska" and -to a lesser extent, "Kagor", are still scoring as best sellers among most relevant retailers -multiple retailers and food shops, their sales remained flat over the last two years, thus making further increases in their consumption levels quite unlikely. Due to their poor quality level, most (but not all) of operators, in fact, expect these products to decrease their sales levels and may be even to disappear as wine knowledge will upgrade among Latvian consumers. As for these two products, also remaining Bulgarian wines -white and red, sweet, semi-dry and dry, show a good positioning among middle-low and middle spending capacity consumers -very often belonging to the ethnically "Russian" share of the Latvian population, which feels a kind of "nostalgia" for the "gone times" and for wines available on the market before 1989. More or less the same situation can be described for Georgian wines. "Kindzmarauli" (red, sweet) and "Kvanchkara" (red, semisweet), can -by far and large, be considered as the most recent "success story" on the Latvian market. Supported indeed by an heavy radio promotional campaign, these cheap wines were introduced into this market around 1,5 - 2 years ago and quickly gained market shares due to their good presentation, sweet taste and price competitiveness. Several interviewed operators referred to these wines' market performance as the key factor to have induced consumers during 1998 to shift more and more towards consumption of red wines. The marketing strategy followed in Latvia by Georgian operators have been able to introduce into this market differentiated qualities of the same wine -such as: "Kvanchkara", each with a different price level. Indeed, DOC "Kvanchkara" is sold at a retail price of almost 9 USD. This makes Georgian wines price average (USD 6,7 as results from the retail survey) as the highest one among Eastern European countries. What has to be seen as the best results of the quite astonishing marketing activity performed by Georgian and, to a lesser extent, Bulgarian wine producers/distributors, is the fact that they are widely acknowledged to have paved the way to wine consumption among consumers usually proner -for age, budgetary and cultural reasons, to beer and spirit drinking. It is indeed seen as quite unlikely these new consumers will now go back to old consumption styles the moment these product will disappear from the market. To the contrary, a good share of them -above all consumers nowadays low aged, is seen as most likely to progress towards an higher and more dry-oriented kind of wine consumption. Romanian and Hungarian wines fall mostly within the sweet and semisweet segments; are present on the market with a more limited -both in terms of trade marks and varieties, range of kinds than Georgian and Bulgarian ones and are usually low price products. As for Ukrainian wines -originating mainly from Crimea, they are usually placed at the bottom of the Latvian wine market. This is seen as caused by: inconsistency of produce quality; poor produce presentation; lack of promotion; difficulty in arranging deliveries from this country and high transport/logistics costs. Sparkling wines from Odessa plant seem to enjoy a better positioning than the one which -in general, have other Ukrainian wines. this is largely due to the own distribution network this plant set up and runs in Latvia and the good work done over past years on produce presentation, promotion and quality; Latvian wines: as said at above point 3.3, Latvia has got only one producing plant (Rigas Vini) mainly involved in production and selling of sparkling wines. These latter are produced from raw materials imported on bulk from France and Spain. With an average amount of 15 millions bottles of sparkling wines produced every year , Riga Vinss is the strongest seller of this kind of wine in Latvia. Its leading position within this segment is kept by a massive promotional policy -reported to be worth 250 000 USD/year, and run through local media. Riga Vinss is also engaged in massive exports of its sparkling wines to close or far away (US, Germany and Denmark) countries and sometimes -like in neighboring Estonia, managing to emerge also there as a leading seller. Riga Vinss is also importing -sometimes in bulk, and distributing wines and liqueurs from various countries in the world -see company ‘s fiche in Annex 4 A.




3.7 Wine/spirit current and potential supplies from Moldova
3.7.1 Operators' awareness of Moldovan products
Based on the sample of operators interviewed, it appears that Moldovan spirits are most widely known in Latvia than wines. This is particularly true in the case of "Belii Aist" cognac from Aroma plant, which is reputed to be an excellent performer among this category of products. Indeed, even though also cognacs from the other two Moldovan producers are known, they do not raise the same interest among Latvian importers than the "Belii Aist" one. Much more diversified is the situation concerning wines. A large share of the operators interviewed had or still have some experience with Moldovan wines. In general, the "Kagor" kinds from various Moldovan suppliers are the most popular product lines. This is because due to the good performances of Bulgarian and Romanian "Kagors" during the last years, Latvian importers tried to procure this kind of wines also from different supplying countries. Due to the difficulty of interviewed to report on the names of Moldovan suppliers, the investigators had nevertheless the impression that sometimes Moldovan "Kagors" are confused with Romanian and Bulgarian ones. It is also true that sometimes Moldovan wines have been distributed in Latvia by Moldovan companies -such as: Garling, Alfa-Eco and Dacia Fenix, which distribute wines originating from several Moldovan producers and this might have confused a bit the situation regarding their true origin. Old fashion wines such as "Lidia and ""Isabella" can still be found among retailers. With the exception of one dealer -who firmly believe market potentials for Moldovan wines will soon develop in Latvia, all other dealers who had/have experienced these Moldovan products did not show much interest in pushing sales of these two wines forward or even in continuing to keep them among their produce range. Rimi -one of the three largest multiple-retailer in Latvia, acknowledged the good quality of "Isabella" but ranked it among its "bad sellers" due to its poor presentation and lack of promotion from the Latvian distributor side. Apart from being old fashion, Moldovan wines are also blamed to be unknown among consumers. This applies to several wines -both red and whites, which usually originate from producing areas limited in size and is particularly true for white ones -such as: Feteasca, Traminer, Kazaiac, Rcatsiteli and Aligote. Clearly, this situation makes these wines particularly difficult to be introduced into any market, unless an adequate promotional back up campaign is implemented. This, any way, might result to be a difficult exercise for wines intended for less rewarding market segments. Among Moldovan distributors currently active in Latvia, "Garling" company was the one mentioned most frequently by Latvian interviewed operators. Both largest importers were recently contacted by Garling and finally received wine samples from this dealer. While both recognized the remarkable improvements introduced by Garling in the bottle shapes and in the general produce presentation, one of the two (Mobil Plus SIA) was extremely critical about the quality of Garling products, blaming it as the main cause of Moldovan wine image disruption on the Latvian market. Furthermore, both of them saw Garling attempt to open up the Latvian market as an untimely one and due mainly to the Russian current difficult market situation. Two importers (Interbaltija AG and Lion CIA) purchased recently "Chardonnay" wine from Burceag winery, which was considered as very bad quality product although with a good presentation and price competitive. Riga Vinss imported raw materials from Moldova for the production of its sparkling wines until 1993, when they decided to discontinue this due to low quality and not competitive prices of proposed supplies. Also retail investigations showed the presence of Moldovan wines and spirits among retailers, although in a limited range. As far as wine is concerned, a total of 9 products were found on the shelves of the three outlets monitored in Riga. Out of them, 5 belonged to Kagor and Kagor Chumai dessert kinds; 3 were dry table wines (Cabernet Sauvignon, Pinot Franc and Chardonnay, while the remaining one was a semi-sweet fine wine (Isabella). All their prices fall inside the "low" (USD 2-4/bottle) and “middle-low" (USD 4-6) market segments. Moldovan DOC Kagor average price is higher than Bulgarian DOC Kagor (USD 4,8/bottle against 2,7), while prices almost equal for table kind Kagor (2,5 against 2,6). Average price (USD 3,7/bottle) for monitored Moldovan wines resulted to be, anyway, in line with the Romanian one, although 25% and 65% higher than Bulgarian and Hungarian ones respectively.  3.7.2 Positioning of Moldovan wines/spirits As already mentioned above, Moldovan products are unanimously seen as products meant to target the market segment referring to consumers with low to middle-low spending capacity. The latter have to be found mainly outside Riga; among youngsters and among ethnically Russian consumers. The interviewed operators perception of Moldovan wines is a quite "neutral" one, in the sense they are not seen neither as bad nor as good products. Although this could be interpreted as a negative sign -because at the end it may mask an absence of opinion at all, at the same time allows "maneuvering margins" in case of future promotional actions/campaigns implementation. Anyway, the fact that Moldovan products have no-image or a neutral image among Latvian distributors/consumers, could indeed push operators to prefer the same wine offered by Moldova from countries which would supply it at the same price or even slightly higher but enjoy a good image; provide better guarantees concerning quality and more interesting payment conditions. The situation is much more clear-cut with spirits. As said above, whilst "Belii Aist" cognac is widely known and very much in demand, the remaining range of Moldovan spirits are not seen as so appealing /interesting to local importers/distributors. As for sparkling wines, only Cricova appears to enjoy some limited credit among local importers/distributors. Indeed, no interviewed operators showed any specific interest to have more detailed information about Moldovan sparkling wines. This is surely due to the difficult market situation existing in Latvia for this category of products for the strong competitive position from Riga Vinss products and from "top market" products imported from France and Italy.  3.7.3 Latvian operators' reaction to the presentation of Moldovan products As already said at above point 2, materials relating to the products from a sample of five Moldovan enterprises was taken to Latvia by investigators in order to promote Moldovan wine/spirit production within this market. The material concerned: (i) a company presentation; (ii) a price-list of their products; (iii) information concerning their specific goods -description-notes, photos, availability of supplies. During the meetings with Latvian operators, the above materials was distributed and discussions about products introduced were held, along with others more general concerning possible terms of trade and delivery. The following is a short summary of discussions results. Awareness of proposed products: As said above, very few products introduced by the investigators resulted familiar to people interviewed. Among wines, they basically have been: "Kagor" and "Kagor" kinds and some others largely produced worldwide -such as: Cabernet, Merlot and Pinot Noir among dry red wines and Chardonnay and Sauvignon among white wines. Some other, more regional kind of products -such as: Rosu de Hincesti, Codru, Feteasca, Traminer, Kazaiac, Rcatsiteli and Aligote resulted absolutely unknown. Some wines -such as: Lydia and Isabella, are still remembered (more than sold) by some distributor, as hang-over memory from the recent past. The limited amount of known -and, therefore, "marketable", products is surely a big limitation to the penetration into this market by Moldovan products. Prices: Although discussions on prices always focused more on the price/produce quality ratio rather than simply price, a not so clear-cut situation among operators interviewed has to be highlighted referring to this variable. Indeed, whilst Mobil Plus -the largest importer of alcoholic drinks in Latvia, and other smaller importers -Park SIA and Grape SIA, had a firm, negative attitude towards proposed prices, other importers -Lion & KO, second largest importer; Interbaltija AG and Tammi SIA showed a more positive attitude. It is worth mentioning that also Rigas Vini discontinued in 1993 its import or raw materials from Moldova due to their no-competitive price-quality ratio. Whenever ex-work prices -either in the category of "table" or "fine" ones, quoted in the Moldovan producer price-lists were seen by interviewed operators as not competitive, they were quoting prices for similar products coming from Spain and Bulgaria (most of the times), France (above all for table wines), Argentina and Chile. It has also to be said that even though sometimes Moldovan proposed products were seen as "price convenient", they were rejected by dealers due to the low scoring of some other essential parameters -produce quality, produce presentation, difficulty to arrange supplies. This happened with Interbaltija AG for a Chardonnay from Burceag winery and with Mobil Plus with wines from Garling, both not purchased due to the poor produce quality. Price, anyway, remains the criteria most often quoted as the most important one in eventually making interviewed operators to decide to purchase from Moldova -see company's’ fiches in Annex 4 A. Produce presentation: The Moldovan wineries which scored best at this respect have undoubtedly been Hincesti and Taraklia ones. Their bottles, label and general presentation were seen unanimously as up to competitors’ standards. Less well performed the remaining companies included in the sample: Cojusna products presentation was seen as very much "old fashion" -mainly because they showed in their brochure mostly collection wines, which bottling was done several years ago; the same happened for "Milesti Micii" products image which, although recently improved, still shows too clearly the market this company still targets -the Russian one. The same can be said also for Bardar products. Product correct presentation is indeed seen as an essential pre-requisite to compete in such an open market as it is today the Latvian wine one. This applies both to "fine", quality wines and to "table" wines. In particular:
international bottle size (75 cl) should be adopted; labels should be appealing to final consumers in terms of graphic and design. All indications should be in English, with the back label carrying also a sticker with basic information in Latvian -this is a pre-requisite to sell the produce on Latvian market. Very often this is taken care by the distributor/importer itself; bottle capsules should be used, along with some other small promotional material (small tags around the bottle necks) to provide further explanation on wine characteristics or/and wine consumption; and clear statement about the quality of wine, highlighting if it is a "table" or "origin certificated-DOC" kind of wine. Produce presentation -along with produce quality, is -after price, the criteria most frequently quoted by interviewed operators as the most relevant criteria in eventually motivating them to get supplies from Moldova -see company's’ fiches in Annex 4 A.
Delivery arrangements: This is in general unanimously considered as a highly worrying area. Indeed, the following problems were mentioned as very worth to be dealt with both by Moldovan concerned authorities and/or operators:

difficulty to receive samples prior to signing any purchasing contract. Moldovan sellers are either reluctant to send them or take too long to arrange them. Furthermore, not consistency between samples and final deliveries are seen as one of the most prominent obstacle when purchasing wine from Moldova; difficulty to arrange transport from Moldova, either by road and rail due to lack of carriers or space on cargo-train; high transport costs to cross Ukraine and Bielorussia, due to both bureaucratic and security matters; difficulty to cross Ukrainian and Bielorussian borders, due to the heavy amount of bureaucratic procedures to go through; pilferage of transported lots and undue payments to be made to speed up operations or simply to be able to cross borders.
Terms of trade: Since no discussion on this matter was held with Moldovan enterprises prior to the departure of investigators to Latvia, terms of trade were discussed only as general matter and not relating to any specific produce promoted with the mission. Results from discussions can be summarized as it follows:
terms of payment: no interviewed operators is prepared to pay before 30 days from the moment they receive goods. Sometimes payment can be delayed up to 90/120 days for products particularly slow in their sales performances. These are payment terms usually agreed upon with the other current suppliers; pre-payment: Tammi is prepared to pre-pay produce only for the first purchase, whilst Grape would do only over amounts above the agreed credit terms. All remaining interviewed operators showed a clear, negative attitude towards this matter; arrangement of transport and custom clearance at Latvian borders: apart from Rigas Vini which would prefer transport to be arranged by the seller, all other interviewed operators said they can deal themselves with these matters. Documentation needed to import wines/spirits into Latvia include: customs declaration; original of the contract signed among parties; certificate stating health conformity; samples: they are always required before signing any purchasing contract. This is also because local authorities need to carry out produce analyses before allowing a certain importer to introduce a product into Latvia. This is used to verify correspondence of what stated in the supplier/importer documentation with real contents of analyzed products; bulk delivery: only Riga Vinss -for obvious reasons, showed some interest on this; exclusivity of produce distribution in Latvia: it is usually preferred and sometimes requested. This is seen as a way to undercut the high competition existing on this market and to secure returns from any advertising/promotional campaign developed for a specific product; minimum size of delivery: usually, one 22" container; back-up actions: when required, they refer to either promotional/advertising campaigns which cost would be entirely paid by suppliers or shared with local distributor or to free amount of goods to be used for organizing free tasting among Latvian wholesalers/retailers and, finally, consumers at retail outlets. 
3.7.4 Specific interest of Latvian operators for Moldovan products Before making any specific consideration about interest raised by the Moldovan products introduced to interviewed Latvian operators, it should be said that if the current setback in the growth of Latvian economy -coupled with the huge amounts of products already on supply and the stable ties already developed between local importers and external suppliers, is not favoring the penetration of this market by new products, from the other side this generates an interesting situation for products capable to target the growing amount of Latvian customers who cannot afford to buy expensive products. Indeed, some companies -Tammi SIA, Grape SIA and Interbaltija AG, showed some interest to know better about Moldovan products, provided the proposed goods have a competitive price/quality relationship and a good presentation. This refers mainly to red sweet wines of "Kagor" kind and to dry, red wines such as: Pinot Noir, Cabernet and Merlot. With the exception of Chardonnay and Sauvignon -seen as interesting products in a couple of occasions, in general little interest is raised by white wines. Definitively no interest at all are raising more kind of "regional" varieties -Rosu de Hincesti, Codru, Feteasca, Traminer, Kazaiac, Rcatsiteli and Aligote. Lion & KO said they are currently considering starting business with Garling enterprise -that recently proposed them a good range of their products, whilst Riga Vinss asserted to be prepared to take into consideration bulk purchases of sparkling wine raw materials provided delivery conditions are competitive. Only Interbaltija SIA expressed some interest towards proposed Milesti Micii sparkling wines, although their prices need to be decreased to make the product really appealing. As for fortified wines and spirits, apart from the "Belii Aist" cognac -which positioning is - by the way, quite strong on the Latvian market, no specific interest was noticed among interviewed operators.
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